Assisted eCitizen applications at Bushgate, Ruiru — KRA PIN and returns, NTSA and driving licences, good conduct certificates, passports, birth certificates, national IDs, HELB, SHA and business registration. We create the account, complete the form, make the payment and print the proof.
Almost nobody fails an eCitizen application because it was too complicated. They fail because a name was entered as it appears on a birth certificate instead of an ID, because the payment says pending and nobody explained that the code has to be entered, or because the wrong service was selected three screens back.
We do this every day. You bring your ID, we sit down together, and we go through it in English or Kiswahili — whichever is easier for you — until it is submitted and the receipt is printed.
You leave with a printed copy of everything: the application, the payment receipt, the reference number and, where the service issues one, the certificate itself.
We help you apply. We do not work for any government department, we cannot influence a decision, and we cannot make a department move faster than it moves.
What we can do is make sure the application is complete, correct and paid for the first time, which is where most delays actually start.
Government fees are paid to the government through eCitizen, and you keep the receipt. Our own service charge is quoted separately, before we begin.
If what you need is not listed here, ask anyway — the list is longer than the page.
The starting point for almost every government service in Kenya.
PIN, returns and compliance — done before the deadline, not after the penalty.
Vehicle and driving records, without a trip to Nairobi to fix a typo.
Application, payment and appointment paperwork prepared for you.
The application that most often gets rejected for small, avoidable reasons.
Civil registration and national identification, handled patiently.
Student funding and statutory registrations for you and your household.
Getting a small business onto paper so it can open an account and win work.
For students, parents and teachers through every application season.
The occasional ones that still need somebody who knows the portal.
Carrying the right things the first time is the difference between one visit and three.
Not sure? Send us a WhatsApp saying which service you need and we will reply with the exact list for that application — before you spend fare coming down to Bushgate. Ask on WhatsApp.
Call, WhatsApp or walk in. We confirm the service, the government fee, our service charge and what to carry.
Account created or logged in, the form filled with you watching, payment made and the reference number confirmed.
Printed application, payment receipt, reference number and, where it is issued immediately, the certificate itself — laminated if you want.
The account must be in your own name, because it is tied to your ID number. If you do not have one, we create it with you at the counter, set the password to something you will remember, and write down the details for you to keep.
There are two separate amounts: the government fee, which is fixed and paid through eCitizen, and our service charge for doing the work, which depends on the application. We tell you both before we start, and you always get the eCitizen payment receipt.
We complete the DCI application on eCitizen, make the payment and print your invoice and appointment details. You still attend in person for fingerprints, because that step cannot be done by anyone else.
The waiting time is set by the government department, not by us, and it changes. What we can promise is that the application is submitted correctly and completely the first time, which is the part that most often causes delays.
Yes. We create an email account for you first, show you how to open it on your phone, and use it for the application so that every confirmation comes to somewhere you can actually reach.
For most applications, yes, at least to start — the system sends a verification code to your phone and some services need your fingerprints or your signature. Come with your ID and the phone with your M-Pesa line and the rest is straightforward.
Open Monday to Saturday, 8:00 am to 7:00 pm at Bushgate, next to Ola Petrol Station in Ruiru.
